FAQ - Contour Clothing - Clothes with Integrated Shapewear

FAQ'S

Help with my order

Can I add something else to my order?

If your order doesn't have tracking yet please email us here hello@contourclothing.shop - we should be able to add what you like - depending on stock!

I ordered the wrong size

If your order does not have tracking yet please contact us at hello@contourclothing.shop we will be able to sort this for you :)

I entered incorrect shipping address

If your order does not have tracking yet, please contact us at hello@contourclothing.shop, we will be able to sort this for you.

What size should I get?

To make it easier to order we have created a Size Guide that will help you find the perfect size for you.

See it here!

Order Processing Time

All orders from a weekend will be shipped on a Monday, excluding bank holidays where orders will ship on Tuesdays. Orders before 8am weekdays we aim to have shipped that day.

My order is incorrect

We want to sort out any issues with your order straight away. Please email us at hello@contourclothing.shop with an image of the incorrect item quoting your order number and we will get back to you as soon as possible.

Shipping

Do you ship abroad?

Yes we do! Prices are calculated based on weight at checkout. Customs charges for international orders are to be covered on the customers end.

Who is handling my package?

Currently we only ship with Australia Post tracked (express and standard available). Please be aware if you order from outside of Australia once the parcel leaves AU it will be in the care of your national postal service. The tracking number provided on your order confirmation email can be used on your national postal services tracking site for fully up to date information.

How long does it take to ship?

We aim to ship your orders within 24 hours, Monday - Friday. If the order is placed on a weekend this will be shipped on a Monday.

Exchanges

What is your return policy?

We are now closing down. If your purchase does not fit we will exchange it for another size, or if stock is not available something of equivalent value. As we are closing down we will not be issuing returns for giftcards for refunds.

See our full returns information here.

One of my items was faulty

We are happy to refund or replace faulty items. To help us deal with the issue as quickly as possible, please email us at hello@contourclothing.shop with the following information:

1) Order number

2) A description of the fault

3) A clear image showing the fault

Do not return the item before getting in touch.

How do I make a return?

See our returns information here.