FAQ

Help with my order

If your order doesn't have tracking yet please email us here hello@contourclothing.shop - we should be able to add what you like - depending on stock!

If your order shoes not have tracking yet please contact us at hello@contourclothing.shop we will be able to sort this for you :)

If your order shoes not have tracking yet please contact us at hello@contourclothing.shop we will be able to sort this for you :)

To make it easier to order we have created a Size Guide that will help you find the perfect size for you.

See it here!

Tracking your order has never been simpler! You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email.

If your order hasn't been shipped yet please check:

1) the date / time it was ordered. If you ordered on a weekend it will be shipped on a Monday, excluding bank holidays where orders will ship on Tuesdays. Orders before 8am weekdays we aim to have shipped that day.

2) Check if your order is a pre-order item, pre-orders will have in the item description the estimated shipping date.

We want to sort out any issues with your order straight away. Please email us at hello@contourclothing.shop with an image of the incorrect item quoting your order number and we will get back to you as soon as possible.

Shipping

Yes we do! Prices are calculated based on weight at checkout. Customs charges for international orders are to be covered on the customers end.

Currently we only ship with Australia Post tracked (express and standard available). Please be aware if you order form outside of Australia once the parcel leaves the AU it will be in the care of your national postal service. The tracking number provided on your order confirmation email can be used on your national postal services tracking site for fully up to date information.

We aim to ship your orders within 24 hours, Monday - Friday. If the order is placed on a weekend this will be shipped on a Monday.

Average Delivery times:

AU - 2-4 days

NZ - 5-7 days

ROW - 7-14 days

Shipping times vary depending on customs of your local country.

We aim to ship your orders within 24 hours, Monday - Friday. If the order is placed on a weekend this will be shipped on a Monday.

Average Delivery times:

AU - 2-4 days

NZ - 5-7 days

ROW - 7-14 days

Shipping times vary depending on customs of your local country.

Returns

In order to make a return your items must be unworn with tags still attached and returned within 30 days of order.

See our full returns information here.

We are happy to refund or replace faulty items. To help us deal with the issue as quickly as possible, please email us at hello@contourclothing.shop with the following information:

1) Order number

2) A description of the fault

3) A clear image showing the fault

Do not return the item before getting in touch.

Still need help? Send us a note.

Contact Us